Water, fire, mold, bio, and contents — one platform with Xactimate integration, IICRC-compliant drying logs, TPA program SLAs, and native contents chain of custody. Built for the way insurance work actually flows, not generic field service bolted on.
DASH or Chronicle for ops, Xactimate for estimating, Encircle for photos, a spreadsheet for contents. Your techs hate you. So do you.
Missed line items, weak photo evidence, no tracker. Approved supplements are pure margin — and the industry average is to chase half of them.
State Farm dropped you from the program because you missed 4-hour on-site on three water-mit jobs and nobody noticed. Contract. Connection. Counts. Minutes.
Readings hand-written, equipment placement photos on three different phones, no dry certification artifact that an auditor can read in under ten minutes.
A bin of someone’s life is at a warehouse somewhere. Homeowner asks where their photo albums are. You have to call four people.
Corporate can’t see cycle time, supplement approval rate, or SLA compliance across locations without asking each owner to submit a spreadsheet. And they still don’t trust the numbers.
Category 1/2/3. GPP and dry standard. Program pricing caps. Chain of custody. The details that separate a profitable restoration shop from one that’s running on hope.
Parse .esx files — line items preserved with original codes, claim metadata, rooms, photos, and a fidelity report on every upload. Raw file preserved in audit storage. Symbility .fml through the same pipe.
Daily psychrometric readings per zone, drying goals from unaffected reference, 24-hour stability check before dry cert, per-material trend charts. S500 gates enforced at phase transitions.
13 carrier programs pre-configured. Contact, on-site, scope, and final-invoice clocks compute from program rules. Breach alerts at 80%. State Farm PSP water-mit 1hr / 4hr baked in.
Barcode or QR per item, photos per stage, homeowner disposal auth as a signed event, Xactimate cleaning-method coding, append-only audit log. Beats ContentsTrack on mobile.
Draft line items with photo evidence bundles, track approval status, pre-seeded commonly-missed checklist (containment, antimicrobial, code upgrades, detach-and-reset, monitoring labor).
Water (Cat 1/2/3, Class 1-4), fire (S700 RWP + HVAC assessment), mold (S520 IEP + PRV + clearance), bio-trauma (S540 BBP + chain of custody), contents-only, reconstruction. One tenant, all loss types.
Parent/child tenant hierarchy with corporate dashboards. Cycle time, SLA compliance %, supplement approval rate, cert roster health — across every franchise location.
On-call rotation calendar by skill. SMS + voice escalation ladder. Call tracking with revenue attribution. Answering-service webhook integrations for AnswerForce, Rosie, Ambs.
Franchise royalties and tech fees computed per job, not month-end. Franchisee sees their running MTD. Corporate reconciles against QuickBooks automatically.
WRT, ASD, AMRT, FSRT, Trauma, OSHA BBP, HAZWOPER-40, Lead RRP — tracked with expiration alerts. Dispatch blocks assignments when a tech’s required cert has lapsed.
Air movers, dehus, AFDs, hydroxyls — placement and retrieval events sourced to individual devices. Billing days derived. Photos required at every event. Utilization analytics.
Documented REST endpoints from day one. No partner program required for basic integration. A direct differentiator vs DASH’s closed API.
Claim lands — carrier, TPA program, adjuster, policyholder, cause of loss, category. SLA clocks start automatically. On-call tech paged.
Equipment placed with photos. Daily psychrometric readings. Drying goals computed. Dry-cert panel unlocks when materials hit goal + stabilize.
Scope in Xactimate → upload the .esx back. Supplement with photo evidence. Invoice on COC. Track ACV and depreciation recovery to settle.
Water, fire, mold, bio, contents under one tenant. No per-user pricing. No $2,000 onboarding fee. No forced add-ons for photos, portal, or SMS.
Corporate rollup, enforced templates, real-time royalty ledger, cross-franchisee lead routing, exit-pack automation for terminations. Pitched at Voda, Rainbow, Paul Davis, 911, PuroClean.
Contractor Connection, Alacrity, Sedgwick, CodeBlue, Innovation Group. Per-program SLA tracking, qualification gating, pricing-cap enforcement, and supplement workflow on program jobs.
T&M projects alongside program work. Multi-week reconstruction phases. S520 mold with IEP clearance. CDS large-loss drying. Separate from residential cleanup when you need it, unified when you don’t.
DASH, Chronicle, Albi, Encircle, Restoration Manager — the incumbents each own a slice. We own the whole loop in one modern platform.
| Capability | RouteForge | Typical Stack |
|---|---|---|
| Xactimate ESX import/export | Native, with fidelity report | DASH only |
| Symbility / Cotality dual-network | Same adapter interface | Separate platforms |
| IICRC drying log + dry-cert panel | Built-in, S500 gates enforced | MICA or Encircle Hydro (separate) |
| Contents chain of custody | First-class, mobile-first | ContentsTrack add-on ($$$) |
| TPA program SLA tracking | 13 programs pre-configured | Manual spreadsheet |
| Open REST API + webhooks | From day one | DASH: none. Albi: locked to $550/mo tier. |
| Per-user pricing | No — unlimited users | Albi $60-100/user/mo |
| Onboarding fee | None | DASH $2,000. ServiceTitan $5-50k. |
| Franchise rollup + royalty ledger | Real-time, per-job | Monthly manual reconciliation |
Yes. Upload an Xactimate .esx file and we parse line items, claim metadata, affected rooms, and photos — with a fidelity report on every import. The raw .esx is preserved as the audit artifact. XactAnalysis assignment sync (receive carrier assignments, push status events) is on the roadmap as a Verisk partner-ecosystem integration and runs parallel to the file-based workflow you can use today.
Symbility .fml files import through the same ClaimsAdapter abstraction as Xactimate .esx. Shops that work multi-carrier (Paul Davis, Alacrity, Sedgwick) get one job record instead of two. Carriers and TPAs that route through either network are supported as first-class options, not an afterthought.
Yes. Daily psychrometric readings (temp, RH, GPP, dew point, surface temp, material MC) are captured per zone — outside, unaffected, affected, dehu inlet, dehu outlet, and material points. Drying goals are computed from unaffected reference readings with EMC-based material tolerance. The dry-certification panel checks every monitored material against goal + 24-hour stability before you can close out mitigation. S520 mold, S540 bio, and S700 fire standards have their own gate tracking.
Every claim is scoped to a carrier program (Contractor Connection, State Farm PSP, USAA PDRP, Allstate QRP, Liberty Mutual PCN, Alacrity, Sedgwick, and more — 13 programs seeded by default). Contact / on-site / scope / final-invoice deadlines compute automatically from the program rules. Breach alerts fire at 80% of each clock. State Farm water-mit gets the correct 1-hour contact / 4-hour on-site window without any configuration.
Yes, natively — not a bolt-on. Every inventory item has a tag code, photos per stage (on-site, packed, cleaned, returned), condition assessment, Xactimate cleaning-method code, and an append-only chain-of-custody log. Homeowner disposal authorization is captured as a first-class signed event before anything non-salvageable is disposed.
The platform ships with parent/child tenant hierarchy, corporate rollup dashboards, and per-tenant feature policy. Future releases add settings policy (locked / default-override / min-max bounded), a real-time royalty ledger per job, and one-click franchisee exit-pack automation — the things franchisors do with lawyers and spreadsheets today. Voda, Rainbow, Paul Davis, and similar networks are our design target.
Yes. Every claim has a supplements tab — draft line items with photo evidence bundles attached per line, track status (drafting / submitted / in review / partial approved / approved / denied / appealing), and keep a history with denial reasons. A commonly-missed checklist (containment, antimicrobial, code upgrades, detach-and-reset, monitoring labor, HEPA days) is pre-seeded so nothing gets left on the table.
IICRC WRT, ASD, AMRT, FSRT, OSR, RRT, Trauma (S540), HST, and CDS, plus OSHA BBP, HAZWOPER-40, OSHA-10, and EPA Lead RRP — with expiration dates, automatic warnings at 90/60/30 days, and dispatch gating so techs without current required certs can’t be assigned to jobs that need them.
Yes. An on-call rotation calendar routes after-hours calls by skill (water / fire / bio / contents) with an SMS-and-voice escalation ladder. Call Tracking ties inbound calls to claims and revenue for marketing attribution on direct-to-consumer work.
The platform is config-driven, so a single-location shop can be live in days — import customers via CSV, configure program memberships, and start taking calls. Franchise rollouts with corporate-enforced templates and cross-franchisee lead routing take longer; we scope those individually.
Xactimate integration, IICRC drying logs, contents chain of custody, TPA SLAs, and franchise rollup — in a single platform. Undercut DASH by 50%+ on the plan that fits.
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