Privacy Policy

What we collect

Account details (name, email, phone, business info), service data you create in the platform (jobs, invoices, customer records, photos, messages), technician GPS location when tracking is enabled, and standard usage logs.

How we use it

To run the platform: scheduling, dispatch, invoicing, notifications, analytics, and product improvements. We don't sell personal information.

SMS / text messaging

When you give your mobile number to a service business that uses RouteForge, for example when you schedule an appointment by phone or on that business's online booking page, you consent to receive transactional text messages from that business about your service: appointment confirmations, technician arrival updates, payment receipts, and maintenance reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. Mobile numbers are used only to deliver the messages described above for the business you scheduled with.

Who we share with

Infrastructure providers needed to operate the service (e.g. Supabase, Twilio, Resend, Render, Google Maps, AI providers), and when required by law. Tenants access only their own data.

Security & retention

TLS in transit, row-level security, encrypted storage. Data is kept for the life of your subscription plus 90 days. You can request export or deletion at any time.

Contact

Questions: jstroll@routeforge.site. End customers should contact the business that booked their service.